Duty Manager

4 hours ago

London, Greater London, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled and motivated Duty Manager to join our team at YHA London Oxford Street. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our hostel.

Key Responsibilities
  • Support the management of an operational budget and the delivery of Key Performance Indicators (KPIs)
  • Engage in various customer-facing duties across the hostel, ensuring all guests and visitors have an outstanding YHA experience
  • Guide and support team members working in all areas of the hostel, fostering a collaborative and inclusive work environment
  • Utilise our systems for efficient guest check-ins, check-outs and other management functions
  • Carry out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests
  • Assist in the kitchen and serve food and drinks with warmth and hospitality, enhancing the dining experience
  • Deputise for the Hostel/Deputy Manager, managing the daily hostel operation in their absence
What We Offer
  • Competitive hourly rate: £12.44 / hour + £1.2 London Living Allowance
  • Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases
  • Free YHA Membership: Receive a complimentary YHA Membership each year
  • Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members
Requirements
  • Experience in managing varying pressures, including significant workload demands, and team management
  • Good communication skills and basic IT proficiency
  • Excellent time management is essential in our dynamic environment
How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to submit your CV and complete our brief application form. Please feel free to attach a cover letter to further express your unique qualifications and experiences.

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