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Resilience Officer

1 month ago

London, Greater London, United Kingdom Adecco Full time

Job Title: Resilience Officer (Parking)

Location: Civic Centre, Twickenham (Full time office based)

Hourly rate: £13.93 per hour PAYE

Contract Length: 4 weeks (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

Role Purpose:

To provide operational support to the Parking administration team, ensuring equitable service delivery and high standards for both Councils.

Duties:
  1. To ensure that services for both Councils are handled fairly and meet the agreed standards.
  2. To contribute to performance reviews and improvement measures, embedding a customer-focused approach and evaluating innovative solutions for quality and value.
  3. To support change programs within the service.
  4. To facilitate the scanning of items received outside of automated processing for Penalty Charge Notices.
  5. To be deployed to any Parking Team as directed for resilience measures.
Requirements:
  1. Understanding of Parking functions under the Head of Parking (desirable).
  2. Evidence of working in changing circumstances.
  3. Evidence of investigation and resolution.
  4. Experience of working in accordance with internal policies.
  5. Basic knowledge of and ability to use standard IT packages.
  6. Flexible and adaptable with the ability to perform across a wide range of disciplines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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