Housekeeping Supervisor

1 day ago

Chertsey, United Kingdom UK Mission Enterprise Ltd Full time

Job Summary: We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at UK Mission Enterprise Ltd. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our properties, ensuring that they are consistently cleaned and maintained to the highest standards.

Key Responsibilities:

  • Oversee pre-arrival, arrival, during stay, departure, and out of occupation housekeeping operations for assigned properties, following directives from Management.
  • Ensure assigned properties are consistently cleaned and maintained to the highest standards.
  • Assist in training housekeeping staff, ensuring a comprehensive understanding of company policies, procedures, and expectations.
  • Efficiently organize the staff roster, assign workloads, and monitor housekeeping attendants and contractors to uphold cleanliness standards.
  • Issue keys in accordance with departmental procedures.
  • Ensure all staff have adequate cleaning supplies and knowledge of their proper usage.
  • Set a consistent example for staff in dress and behavior, ensuring adherence to grooming standards.
  • Report any maintenance faults and ensure appropriate follow-up by the relevant departments.
  • Confirm the legitimacy of individuals entering properties and ensure they have obtained permission.
  • Liaise with the Housekeeping Coordinator when booking appointments for an efficient workflow.
  • Administer purchase orders and purchasing request forms, ensuring timely delivery of items.
  • Collaborate with maintenance to identify necessary works at the end of the season.
  • Organize a spring-cleaning program for soft furnishings, chandeliers, carpets, hard floors, and marble before guest arrival.
  • Responsible for stock takes within assigned properties, informing relevant departments of shortages and requirements, ensuring properties are stocked with sufficient supplies.
  • Attend to client requests promptly and efficiently.
  • Ensure personal items left in properties remain until the client returns.
  • Ensure all items packed or sent from a property are tagged appropriately with dates and guest information for future retrieval, storage, or return to the guest.
  • Monitor both personal and household laundry, ensuring proper handling, particularly in properties abroad.
  • Organize a service rota when clients are in residence, supervising staff to maintain high standards.
  • Carry out Personal Assistant duties as directed by the Client, including sourcing items, running errands, shopping, and booking restaurants.
  • Assist with properties in the UK and abroad if required.
  • Responsible for flower orders, chocolate orders, and general client shopping.
  • Assist with packing for the client, organizing functions/events, and occasional food preparation.
  • Handle pet-related responsibilities, including grooming and visits to the vet.
  • Be involved in setting up properties (rental or new purchase) as needed.
  • Liaise with other departments.
  • Attend departmental meetings.
  • Attend any organized training by the company or client.
  • Supervise timesheets and rotas.
  • Handle ad-hoc duties.

Training and Development Responsibilities:

  • Health and Safety training.
  • COSHH Training for chemicals.
  • Time management training.
  • Presentation and hospitality set-up training.
  • Legionella disease training, emphasizing proper procedures for running water in properties.
  • First Aid training.
  • Customer service, Conflict Resolution, and Disciplinary training.
  • Continuous Personal Improvement.

Other:

  • Adhere to organizational policies and procedures.
  • Maintain a professional approach while performing duties and interacting with clients, colleagues, and external providers, emphasizing departmental confidentiality.
  • Respect the nature of the company's business and adhere to a strict code of conduct and confidentiality.
  • Provide cover for colleagues during absences, such as annual leave.

Qualifications/Training:

  • Hospitality degree or equivalent in related subject.
  • COSHH, manual handling and health and safety certificates.
  • Clean driving license.

Knowledge/Experience/Skills/Abilities:

  • Proven 4* or 5* housekeeping experience.
  • Proven relevant experience working in a 24/7 environment.
  • Proven supervisory/management experience and skills.
  • Proven specialist hands on cleaning experience.
  • Computer literate, with experience of Microsoft packages such as Word, Excel, Outlook.

Personal Attributes:

  • Highly conscientious, professional and confidential.
  • Strong time management, organisation, planning and prioritisation skills.
  • High level of written and verbal communication skills across all levels.
  • Enthusiastic, self-motivated, proactive with the ability to use their initiative.
  • Confident, measured and decisive.
  • Highly flexible, adaptable and able to work well under pressure.
  • Reliable and punctual.
  • A proactive, positive and professional approach.
  • Able to work well in a team and autonomously.
  • Strong inter-personal skills with the ability to relate well to others and nurture strong relationships with internal and external stakeholders.
  • Customer service orientated.
  • Systematic approach, process driven, high attention to detail.
  • Strong team leading and management skills - able to delegate, train, coach, mentor and motivate others.

Benefits:

  • Private healthcare.
  • Company pension scheme.
  • Season ticket loan.
  • Perks at work.

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