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Housekeeping Operations Manager

2 months ago

Chertsey, United Kingdom UK Mission Enterprise Full time
Job Description

**Job Title:** Housekeeping Supervisor

**Job Summary:** We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at UK Mission Enterprise. The successful candidate will be responsible for overseeing the daily operations of our residential properties, ensuring that they are maintained to the highest standards of cleanliness and quality.

Key Responsibilities:
  • Oversee the daily cleaning and maintenance of assigned properties, ensuring that they meet the highest standards of cleanliness and quality.
  • Train and supervise housekeeping staff, ensuring that they have a complete understanding of company policies, procedures, and expectations.
  • Efficiently organize staff rosters and assign workloads on a daily basis.
  • Monitor the work of housekeeping attendants and contractors, ensuring that they meet the highest standards of cleanliness.
  • Issue keys in accordance with departmental procedure.
  • Ensure that all staff have sufficient cleaning supplies and the knowledge of how to use them.
  • Set a constant example to all staff in dress and behavior.
  • Report any maintenance faults to the appropriate departments and ensure that they are followed up.
  • Ensure that any persons entering properties are permitted to do so.
  • Liaise with the Housekeeping Coordinator and other Housekeeping Supervisors as necessary.
  • Properly administer all purchase orders and purchasing request forms, following up to ensure that items are received or delivered.
  • Liaise with maintenance for snagging properties at the end of the season to determine what future works need to be carried out.
  • Organize a deep-cleaning program, ensuring that all soft furnishings, chandeliers, carpets, hard floors, and marble are cleaned to standard prior to arrival.
  • Responsible for stock takes within assigned properties and inform relevant departments of any shortages and requirements, ensuring that all properties are stocked with sufficient supplies prior to arrival.
  • Attend to client requests promptly and efficiently.
  • Ensure that any personal items left in properties remain until the client returns.
  • Ensure that everything packed or sent from a property is tagged appropriately with proper dates.
  • Monitor both personal and household laundry, ensuring that any personal items are dealt with in the correct manner and returned to appropriate rooms as quickly and efficiently as possible.
  • Organize a service rota when clients are in residence and continue supervising staff to ensure that services are maintained to the highest standards.
  • Carry out any other reasonable requests as directed by management.
Learning & Development Responsibilities:
  • Health and Safety
  • COSHH
  • Legionella awareness
  • First aid training
  • Time management
  • Customer service, conflict resolution, disciplinary training
  • Continuous personal development
Other Responsibilities:
  • To adhere to organizational policies and procedures.
  • To ensure a professional approach is undertaken in performing duties and interacting with clients, colleagues, and external providers, with particular emphasis on maintaining departmental confidentiality.
  • To provide cover for colleagues in times of absence, such as annual leave.
Qualifications/Training:
  • Hospitality degree or equivalent in a related subject.
  • COSHH, manual handling, and health and safety certificates.
  • Clean driving license.
Knowledge/Experience/Skills/Abilities:
  • Previous professional housekeeping experience working in private homes or at least 5-star hotels.
  • Proven relevant experience working in a 24/7 environment.
  • Proven supervisory/management experience and skills.
  • Proven specialist hands-on cleaning experience.
  • Computer literate, with experience of Microsoft packages such as Word, Excel, and Outlook.
Personal Attributes:
  • Highly conscientious, professional, and confidential.
  • Strong time management, organization, planning, and prioritization skills.
  • High level of written and verbal communication skills across all levels.
  • Enthusiastic, self-motivated, proactive with the ability to use their initiative.
  • Confident, measured, and decisive.
  • Highly flexible, adaptable, and able to work well under pressure.
  • Reliable and punctual.
  • A proactive, positive, and professional approach.
  • Able to work well in a team and autonomously.