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Housekeeping Supervisor

2 months ago

Chertsey, United Kingdom UKME Mission Enterprise Ltd Full time

Housekeeping Supervisor

Permanent

Chertsey

Competitive + benefits

This role requires flexibility during our busy season is key with regards to hours and days worked.

Dedicated to providing a 6-star quality private concierge service to our exclusive clients. UKME ensures that the properties, we maintain are presented to the highest standard possible.


This is an exciting role for a talented individual who is looking for a new challenge, wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.


We are looking for a Housekeeping Supervisor to undertake the following duties on a day-to-day basis:

​

Key Responsibilities​

  • Responsible for pre-arrival, arrival, during stay, departure, and low season housekeeping operations of assigned properties as directed by Management.
  • To ensure assigned properties are cleaned and maintained to the highest standard.
  • To assist in the training of all housekeeping staff, ensuring that all employees have a complete understanding of the company policy, procedures and expectations.
  • To efficiently organise the staff roster and assign workloads on a daily basis.
  • To monitor all housekeeping attendants and contractors work, ensuring they meet with highest standards of cleanliness.
  • To issue keys in accordance with departmental procedure.
  • To ensure that all staff have sufficient cleaning supplies and the knowledge of how to use them.
  • To set a constant example to all staff in dress and behaviour
  • To report any maintenance faults to appropriate departments, and to ensure their action is followed up.
  • To ensure any persons entering properties are permitted to do so.
  • To liaise with the Housekeeping Co-ordinator and other Housekeeping Supervisors where appropriate.
  • To properly administer all purchase orders and purchasing request forms, following up to ensure items are received/delivered.
  • To liaise with maintenance for snagging properties at the end of season to determine what future works needs to be carried out.
  • To organise a deep-cleaning programme, ensuring all soft furnishings, chandeliers, carpets, hard floors and marble are cleaned to standard prior to arrival.
  • Responsible for stock takes within the assigned properties and to inform relevant departments of any shortages and requirements, ensuring all properties are stocked with sufficient supplies prior to arrival.
  • To attend to client requests promptly and efficiently.
  • To ensure that any personal items left in properties remain until the client returns.
  • To ensure everything packed or sent from a property is tagged appropriately with proper dates.
  • To monitor both personal and household laundry ensuring any personal items are dealt with in the correct manner and returned to appropriate rooms as quickly and efficiently as possible - particularly in properties when working abroad.
  • To organise a service rota when clients are in residence and to continue supervising staff to ensure services are maintained to the highest standards.
  • To carry out any other reasonable requests as directed by management.
  • Keep all hallways, staircases and lifts clean and tidy. Washing down, dusting, polishing, vacuum cleaning, sweeping and mopping by using the correct products and equipment.
  • To carry out any other reasonable requests specific to the location of work as directed by management

Learning & Development Responsibilities

  • Health and Safety
  • COSHH
  • Legionella awareness
  • First aid training
  • Time management
  • Customer service, conflict resolution, disciplinary training
  • Continuous personal development

Other Responsibliities

  • To adhere to organisational policies and procedures.
  • To ensure a professional approach is undertaken in performing duties and interacting with clients, colleagues and external providers, with particular emphasis on maintaining departmental confidentiality.
  • To provide cover for colleagues in times of absence, such as annual leave.

Qualifications/Training

  • Hospitality degree or equivalent in related subject
  • COSHH, manual handling and health and safety certificates
  • Clean driving license

Knowledge/Experience/Skills/Abilities​

  • Previous professional housekeeping experience working in private homes or at least 5 star hotels
  • Proven relevant experience working in a 24/7 environment
  • Proven supervisory/management experience and skills
  • Proven specialist hands on cleaning experience
  • Computer literate, with experience of Microsoft packages such as Word, Excel, Outlook

Personal Attributes

  • Highly conscientious, professional and confidential
  • Strong time management, organisation, planning and prioritisation skills
  • High level of written and verbal communication skills across all levels
  • Enthusiastic, self-motivated, proactive with the ability to use their initiative
  • Confident, measured and decisive
  • Highly flexible, adaptable and able to work well under pressure
  • Reliable and punctual
  • A proactive, positive and professional approach
  • Able to work well in a team and autonomously

Benefits:

  • Private healthcare
  • Company pension scheme
  • Season ticket loan
  • Perks at work

Apply now.