Provisioning Coordinator

1 week ago

Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
{"Responsibilities": "Key Responsibilities

As a Provisioning Coordinator at Daisy Communications Limited, you will be responsible for managing orders, providing technical support, and ensuring customer satisfaction.

  • Manage orders from receipt to completion, ensuring accurate input of details onto all systems.
  • Provide technical advice to customers, business partners, and internal staff, resolving issues and providing regular updates.
  • Coordinate jobs, arrange engineer visits, and deal with order rejections.
  • Liaise with customers, business partners, and suppliers to resolve issues and provide regular updates.
  • Raise and resolve provisioning escalations and faults.
  • Place CPS orders and liaise with customers, business partners, and resellers to resolve any rejections.
  • Check all accounts are set up and billing correctly.
  • Schedule and action all tasks to completion within specified timescales.
Requirements

To succeed in this role, you will need:

  • Excellent telephone manner and communication skills.
  • Ability to manage own workload and prioritize tasks.
  • Previous experience of Microsoft packages.
  • A 'can do' and positive attitude towards work and personal development.
What We Offer

At Daisy Communications Limited, we offer a range of benefits, including:

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
  • £500 referral scheme bonus.
  • Professional development to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at over 1,200 retailers.
"}

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