Provisioning Coordinator

6 days ago


Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
Job Description

We are seeking a highly organized and detail-oriented Provisioning Coordinator to join our team at Daisy Communications Limited.

Key Responsibilities
  • Manage tasks and prioritize workload to meet deadlines.
  • Make welcome calls and send confirmation emails to customers.
  • Handle first-line installation support calls and provide technical advice.
  • Accurately input order details onto all systems and liaise with customers and suppliers.
  • Coordinate jobs and arrange engineer visits, ensuring timely completion.
  • Deal with order rejections and resolve issues with customers and suppliers.
  • Raise and resolve provisioning escalations and faults.
  • Check accounts are set up and billing is correct, and schedule tasks to completion.
  • Follow procedures and deliver high-level customer service.
  • Work towards set KPIs, goals, and objectives.
Requirements
  • Excellent telephone manner and ability to manage own workload.
  • Previous experience with Microsoft packages and a positive attitude towards work and personal development.
  • Excellent communication skills, both verbal and written.
What We Offer
  • 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
  • £500 referral scheme bonus.
  • Professional development to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at over 1,200 retailers.


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