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Provisioning Coordinator

2 months ago

Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly organized and detail-oriented Provisioning Coordinator to join our team at Daisy Communications Limited. As a key member of our operations team, you will be responsible for managing tasks, coordinating installations, and providing exceptional customer service.

Key Responsibilities
  • Manage and coordinate tasks to ensure timely completion and high-quality results.
  • Coordinate installations and handle first-line support calls to resolve customer queries and issues.
  • Accurately input order details into our systems and liaise with customers, business partners, and suppliers to resolve order queries and amendments.
  • Provide technical advice and guidance to customers, business partners, and internal staff to ensure seamless communication and resolution.
  • Place orders on Openreach and other supplier portals, and coordinate jobs to ensure efficient and effective delivery.
  • Deal with order rejections and liaise with customers and suppliers to resolve issues and provide regular updates.
  • Raise and resolve provisioning escalations and faults, and ensure all systems are kept fully updated for each action and point of customer contact.
Requirements
  • Excellent telephone manner and communication skills.
  • Ability to manage own workload and prioritize tasks effectively.
  • Previous experience of Microsoft packages and a 'can-do' attitude towards work and personal development.
  • Excellent communication skills, both verbal and written.
What We Offer
  • 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
  • £500 referral scheme bonus.
  • Professional development opportunities to help you achieve your personal goals.
  • Eye care vouchers and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at over 1,200 retailers.