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Provisioning Coordinator

2 months ago

Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly organized and detail-oriented Provisioning Coordinator to join our team at Daisy Communications Limited. As a key member of our provisioning team, you will be responsible for managing orders, coordinating with customers and suppliers, and ensuring timely and accurate delivery of services.

Key Responsibilities
  • Manage and coordinate order processing, including accurate input of order details onto all systems.
  • Handle customer inquiries, resolve issues, and provide regular updates.
  • Coordinate with customers, suppliers, and internal teams to resolve order queries and amendments.
  • Place orders on Openreach and other web portals, and liaise with customers to resolve any rejections.
  • Coordinate jobs, arrange engineer visits, and deal with order rejections.
  • Ensure all systems are kept fully updated for each action and point of customer contact.
Requirements
  • Excellent communication and organizational skills.
  • Ability to manage own workload and prioritize tasks effectively.
  • Previous experience of Microsoft packages and a 'can do' attitude towards work and personal development.
  • Excellent communication skills, both verbal and written.
What We Offer
  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
  • £500 referral scheme bonus.
  • Professional development to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at more than 1,200 retailers.