Quality Assurance Manager
1 month ago
We are seeking a highly skilled Quality Manager to join our team at Northwood Hygiene products, a leading manufacturer of away-from-home paper hygiene products.
As Quality Manager, you will play a key role in helping us to be the market-leading partner of choice in the away-from-home tissue industry, delivering high quality products to our customers.
Key responsibilities include:
- Providing quality leadership for the site
- Ensuring products meet required technical specifications
- Delivering the Quality Policy, ensuring procedures and systems are maintained
- Employing a continuous improvement methodology, demonstrating improvements with key KPIs
- Enforcing adherence to quality standards, leading by example
- Investigating suspected breaches of the quality management system, including customer complaints
- Conducting, defining, and monitoring training of the QMS
- Actively supporting during external audits of the QMS, including ISO9001, BRCGS, CHSA, FSC, and customer audits
- Completing external audit corrective action plans in a timely manner
- Defining, conducting, and monitoring required testing and inspections of incoming materials
- Auditing external suppliers where needed
- Producing reports for Management on a daily, weekly, and monthly basis, supporting Town Hall by presenting quality KPIs and initiatives
Essential competencies of the Quality Manager include:
· Excellent communication skills with the ability to influence across all levels, effectively managing both internal and external stakeholders.
· Strong problem-solving skills
· Leadership and influencing skills
· Strong organizational skills
· Experience in conflict management
· Innovation propensity
· Exposure to BRCGS standards and audits
· Proven ability in supporting external certification body audits
· Strong IT skills (MS Office)
· Experience in working with SharePoint
Desirable:
· ISO 9000 Lead Auditor trained would be beneficial.
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