Quality Assurance Manager

2 weeks ago

Oldham, Oldham, United Kingdom Turning Point Full time

Job Overview

The Quality Assurance Manager will play a pivotal role in ensuring the highest standards of quality and governance within the Rochdale and Oldham management team. This will involve overseeing all aspects of quality improvement and governance, including the coordination and management of internal/external audits, leading on the death learning processes, overseeing the incident reporting, managing the customer feedback process, ensuring adherence to CQC regulatory compliance, reviewing, researching, writing and submitting of complex reports and investigations, ensuring compliance with mandatory training, embedding a positive learning culture across the teams and helping to progress the service to an 'outstanding' CQC rating.

Key Responsibilities

The successful candidate will work closely with the ROAR leadership team to identify improvement opportunities and support to deliver change. They will oversee a comprehensive service development plan to focus the team and drive improvement.

Requirements

We are seeking an individual with outstanding written and telephone communication skills, as well as the ability to work effectively, independently, and as part of a busy management team. A good background in managing health and safety in a workplace and experience of managing people are also essential.

In return, the successful candidate will enjoy the scope and support to enhance their own career, as they gain the experience and training needed to progress with us. We offer a comprehensive benefits package, including 29 days' paid holiday a year, increasing with each year of service up to 31 days, plus the option to buy additional holidays and spread the cost.

Turning Point is committed to supporting our employees in every way possible, with a culture that promotes recognition and celebration, and opportunities to boost your career.

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