Customer Service Representative

2 days ago

Middlesbrough, Middlesbrough, United Kingdom Newcastle Building Society Full time

Are you passionate about delivering exceptional customer experiences and building strong relationships with people from diverse backgrounds?

We're seeking a talented Customer Adviser to join our team at Newcastle Building Society, where you'll play a vital role in helping our customers achieve their financial goals.

As a Customer Adviser, you'll be the face of our organization, providing personalized support and guidance to our customers. You'll work closely with our branch team to ensure seamless customer interactions, from opening and managing accounts to providing financial advice and guidance.

We're looking for someone who is:

  • Excellent communicator with strong interpersonal skills
  • Able to build trust and rapport with customers from diverse backgrounds
  • Proactive and customer-focused, with a passion for delivering exceptional service
  • Adaptable and flexible, with the ability to work in a fast-paced environment
  • Committed to ongoing learning and development, with a desire to grow and progress in their career

In return, we offer a competitive annual salary, a comprehensive benefits package, and opportunities for career growth and development. Our reward package includes:

  • A 35-hour weekly contract
  • 25 days holiday each year plus bank holidays (increasing with length of service)
  • Bonus Scheme (paid annually) - On target 5%, up to 10% depending on performance
  • Colleague mortgage scheme and access to our financial advisors
  • Pension scheme – up to 9% employers' contribution
  • Life assurance (4x salary) and income protection
  • Access to a range of wellbeing benefits, including medicash scheme
  • Electric car salary sacrifice scheme
  • Cycle to Work scheme
  • Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
  • An extra day's holiday for your birthday
  • The option to buy and sell holidays
  • Two paid volunteering days each year
  • A broad range of learning and development opportunities
  • Access to a range of high street and online discounts
  • Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
  • A wide range of recognition initiatives to recognise and reward great performance

We're committed to creating an inclusive and supportive work environment, where everyone has the opportunity to thrive. If you're passionate about delivering exceptional customer experiences and building strong relationships with people, we'd love to hear from you.

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