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Customer Service Representative

2 months ago


Middlesbrough, Middlesbrough, United Kingdom Focus Resourcing Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Focus Resourcing. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Handle a high volume of customer inquiries in a professional and timely manner, ensuring customer satisfaction and resolving issues efficiently.
  • Understand customer needs and provide tailored solutions or alternatives to meet their requirements, demonstrating a deep understanding of our products and services.
  • Accurately record and maintain customer information and interactions in our centralized database, ensuring data integrity and compliance.
  • Deliver first-class customer service, maintaining a positive and friendly demeanor, and consistently exceeding customer expectations.

Requirements:

  • Previous experience in a contact centre or customer-facing role is highly advantageous, demonstrating your ability to handle high-pressure situations and provide exceptional customer service.
  • Must have the right to work in the UK and have no CCJ's that have defaulted, ensuring you meet our company's requirements and regulations.
  • Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively, and build strong relationships with customers and colleagues.

What We Offer:

  • Competitive salary and benefits package, including a comprehensive range of voluntary and flexible benefits to suit your lifestyle.
  • Opportunities for career growth and development, with a focus on employee satisfaction and well-being.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

Language: English (en-US)