Customer Service Representative

19 hours ago


Middlesbrough, Middlesbrough, United Kingdom Brook Street UK Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative (Temporary) in a dynamic Public Sector client based in Teesside. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle customer inquiries and provide guidance on payment processes
  • Address written queries and manage general administrative tasks
  • Distribute mail and perform photocopying and filing
  • Create and update records on our in-house computer system
  • Enter data accurately and undertake ad hoc duties as required by the client
  • Manage incoming calls, callbacks, and offer support to individuals experiencing difficulties with payments
  • Take appropriate action for non-payment cases and handle spreadsheets, calls, and warrants
Requirements
  • Standard DBS check required
  • On-site parking available
  • Full-time, 37 hours per week, Monday to Friday
  • £11.59 per hour


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