Customer Service Representative

7 days ago

Middlesbrough, Middlesbrough, United Kingdom Adecco Full time

We are seeking enthusiastic and customer-focused individuals to join our client's Member Connect team as Contact Centre Representatives.

About the Role:

As a leading consulting and administration organisation specialising in the pensions and insurance sectors, our client is dedicated to creating a vibrant workplace where diversity is valued and employees can thrive.

Key Responsibilities:

  • Handle a high volume of inbound calls in a professional and timely manner to ensure excellent customer satisfaction.
  • Understand customers' needs and provide appropriate solutions or alternatives to meet their requirements.
  • Accurately record and maintain customer information and interactions in a centralised database.
  • Deliver first-class customer service at all times, maintaining a positive and friendly demeanour.

The Ideal Candidate Will Have:

  • GCSE grade C/4 in English and Maths.
  • Previous experience in a contact centre or phone-based office role is preferred, but other customer-focused roles including retail and hospitality will also be considered.
  • Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
  • Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.
  • Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively.
  • Proactive mindset with a desire to improve standards, develop new procedures, and enhance working practices.
  • Ability to work under pressure and handle challenging situations professionally and calmly.
  • Familiarity with CRM software and databases is a plus.

What We Offer:

  • Competitive salary.
  • Participation in a Discretionary Bonus Scheme.
  • 25 days holiday.
  • A set of core benefits including a pension plan, life assurance, and employee assistance programme.
  • A comprehensive range of voluntary and flexible benefits to suit your lifestyle, including holiday trading, tech scheme, and healthcare options.

Our Commitment to Diversity and Inclusion:

We are committed to creating an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion, or sexual orientation.

About Adecco:

Adecco is a disability-confident employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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