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Customer Service Representative

1 month ago

Dundee, Dundee City, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner
  • Work efficiently to maintain a high level of product knowledge, ensuring that customers receive accurate information and advice
  • Contribute to the overall success of the store, working collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction
  • Participate in visual merchandising and store displays, ensuring that the store is presented in a visually appealing and attractive manner
  • Work flexibly to meet the needs of the business, including working varied shifts and contributing to the success of the store during peak periods

What We Offer

  • A competitive hourly rate, with opportunities for pay progression
  • A generous benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and pension scheme
  • Opportunities for career development and progression, with a focus on supporting employees to achieve their career goals
  • A supportive and inclusive work environment, with a focus on promoting diversity and inclusion

Requirements

  • Experience working in a fast-paced environment, with a focus on providing excellent customer service
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
  • Flexibility to work varied shifts, including early mornings, evenings, and weekends
  • A positive and proactive approach, with a focus on contributing to the success of the store