Customer Service Representative

2 weeks ago


Dundee, Dundee City, United Kingdom Sunbelt Rentals Careers Full time

About the Role

Sunbelt Rentals Careers is seeking a skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key responsibilities include:

  • Providing best-in-class service to customers via phone, email, and website requests
  • Managing customer orders from enquiry to post-hire feedback
  • Building relationships with regular customers and identifying opportunities to upsell and cross-sell
  • Working collaboratively with internal teams to resolve customer issues and improve service levels

We offer a competitive rewards package, including a generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great Company pension scheme.

About You

To succeed in this role, you will need:

  • Proven experience in a customer service role, preferably handling in-bound order/sales enquiries
  • Exceptional communication and negotiation skills
  • Ability to work in a fast-paced operational environment and manage multiple tasks and deadlines
  • Commitment to continuous improvement and a willingness to learn and develop new skills

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships with customers.



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