Customer Service Representative
2 weeks ago
About the Role
Sunbelt Rentals Careers is seeking a skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.
Key responsibilities include:
- Providing best-in-class service to customers via phone, email, and website requests
- Managing customer orders from enquiry to post-hire feedback
- Building relationships with regular customers and identifying opportunities to upsell and cross-sell
- Working collaboratively with internal teams to resolve customer issues and improve service levels
We offer a competitive rewards package, including a generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great Company pension scheme.
About You
To succeed in this role, you will need:
- Proven experience in a customer service role, preferably handling in-bound order/sales enquiries
- Exceptional communication and negotiation skills
- Ability to work in a fast-paced operational environment and manage multiple tasks and deadlines
- Commitment to continuous improvement and a willingness to learn and develop new skills
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships with customers.
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