Customer Service Representative
2 days ago
About the Role
At Sunbelt Rentals Careers, we're looking for exceptional customer service professionals to join our team.
As a Customer Service Advisor, you'll play a critical role in delivering an outstanding customer experience, building relationships, and providing expert product knowledge.
Key responsibilities include:
- Delivering best-in-class service while utilizing product knowledge to maximize upselling opportunities.
- Communicating effectively with customers through various channels, including phone, email, and website requests.
- Managing orders from initial inquiry to post-hire feedback, taking ownership of the customer journey.
- Building strong relationships with regular customers while thinking on your feet to resolve issues efficiently.
About You
We're looking for individuals with:
- Proven experience in a customer service role, preferably handling inbound orders and sales enquiries.
- Excellent communication and negotiation skills, with the ability to engage and build relationships with internal and external customers.
- A flexible and adaptable approach, comfortable using your own judgment and initiative to make decisions.
- A commitment to continuous improvement, with a willingness to suggest and implement process improvements.
- Proficiency in MS Office packages and a willingness to learn new IT systems.
What We Offer
Joining our team means becoming part of a highly successful FTSE100 company, with a range of benefits including a flexible rewards package, life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
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