Customer Service Representative

2 days ago


Dundee, Dundee City, United Kingdom Sunbelt Rentals Careers Full time

About the Role

At Sunbelt Rentals Careers, we're looking for exceptional customer service professionals to join our team.

As a Customer Service Advisor, you'll play a critical role in delivering an outstanding customer experience, building relationships, and providing expert product knowledge.

Key responsibilities include:

  1. Delivering best-in-class service while utilizing product knowledge to maximize upselling opportunities.
  2. Communicating effectively with customers through various channels, including phone, email, and website requests.
  3. Managing orders from initial inquiry to post-hire feedback, taking ownership of the customer journey.
  4. Building strong relationships with regular customers while thinking on your feet to resolve issues efficiently.

About You

We're looking for individuals with:

  1. Proven experience in a customer service role, preferably handling inbound orders and sales enquiries.
  2. Excellent communication and negotiation skills, with the ability to engage and build relationships with internal and external customers.
  3. A flexible and adaptable approach, comfortable using your own judgment and initiative to make decisions.
  4. A commitment to continuous improvement, with a willingness to suggest and implement process improvements.
  5. Proficiency in MS Office packages and a willingness to learn new IT systems.

What We Offer

Joining our team means becoming part of a highly successful FTSE100 company, with a range of benefits including a flexible rewards package, life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.



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