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Senior Client Experience Manager

4 weeks ago

London, Greater London, United Kingdom Hanover Full time

Client Services Manager

Hanover is seeking an experienced Client Services Manager to support a team of investment managers in delivering exceptional service to high-net-worth (HNW) private clients.

About the Role:

The Client Services Manager will play a critical role in managing the operational and administrative tasks that ensure seamless day-to-day support for investment managers. This includes preparing client reports, coordinating communications, and handling compliance requirements.

Key Responsibilities:

Investment Manager Support: Prepare reports, assist with client meeting preparation, and handle client inquiries on behalf of investment managers.

Documentation and Compliance: Manage client account documentation, maintain accurate records, and ensure compliance with all regulatory requirements and company policies.

Operational Coordination: Work closely with internal departments to address client needs and streamline service delivery.

Efficiency Improvement: Identify and implement process improvements to enhance operational efficiency within client services.

Ideal Candidate Profile:

Organized & Detail-Oriented: Able to balance multiple priorities with accuracy and care.

Service-Oriented: Dedicated to providing outstanding support to both clients and investment managers.

Collaborative: Enjoys working as part of a team and building strong working relationships across departments.

Regulatory Awareness: Familiar with financial services regulations.

What We Offer:

Hanover is a premier wealth management firm offering a fantastic opportunity for a detail-oriented professional to join our team and focus on providing exceptional support to investment managers and their clients.