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Senior Account Manager

2 months ago

London, Greater London, United Kingdom TED EXPERIENCE Full time

About Ted Experience


We are a leading agency that specializes in deploying large-scale workforces to drive sales, audits, and product demonstrations across the globe.


This Role


This position oversees the technology used at the heart of our business and for one of our most important clients, working on a partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels leveraging ted tech for data-informed business decisions.


Broad Objectives



  • To ensure that campaign execution output of the agency [technology, reporting + data compliance] is executed as planned and that client expectations are exceeded.
  • To ensure that ted tech is maintained for positive user experience and continuously tested and updated, reducing any system issues or dissatisfaction from clients.
  • To refine and develop new processes or functionality to drive continuous improvement ongoing across our technology and operations.

Specific Responsibilities


Technology



  • Be the leading expert on ted tech, guiding how to leverage the technology and required inputs from the field team.
  • Develop surveys for data capture, accurately capturing client reporting needs.

Ops and Logistics:



  • Oversee and manage a team to liaise with warehouse contacts to action delivery needs/requests to field teams, monitor stock levels, and order new kit/stock from clients or external suppliers as required.
  • Oversee and manage a team to ensure accuracy of stock tracking asset systems and related documents – investigate discrepancies and issue fines for missing items as necessary.

Staff Database Management & Finance Support



  • Ensure staff booking portal is maintained and accurate to staff attendance and change of circumstance.
  • Monitor team notes and actions – ensure compliance and retrain as needed.
  • Manage any agreed fines/bonuses for field staff directed by Account Managers.

Reporting System Management and Development



  • Be the master of our in-house ted technology system.
  • Lead relationship with platform developers, ensuring business priorities are briefed, scoped, and delivered, managing internal and external client expectations.
  • Work towards improving platform capability and automation of both campaign and agency needs/processes.

Inter-Departmental Support



  • Provide support to colleagues – motivate and re-delegate duties as needed.
  • Assist in field team management – communicate by phone, email, or message to receive and resolve live issues.
  • Foster positive relations with field managers – managing any troubleshooting needs for technology or data capture.

Compliance



  • Ensure full compliance of technology, overseeing completion of mandatory forms in the field.
  • Liaising with the field team for inputs and data capture.

Candidate Requirement & Skillsets


Applicants should have around 5 years minimum working within a brand experience, tech or staffing agency and/or field marketing agency in an operationally or tech-focused role. A detailed understanding of the staffing, experiential, and/or field marketing sector is key. You will have a passion for the industry and be able to clearly demonstrate your ability to understand our technology to become a subject matter expert in ted tech.


Specific Experience



  • Highly presentable and ability to personally convey our brand attributes – professional, knowledgeable, confident, honest, and trustworthy.
  • A decent level of social capabilities played out in client relationship building.
  • Aptitude for system processes, development, and compliance management for ted tech.
  • Intermediate to advanced use of Microsoft Excel, and strong initiative for self-learning as reporting requirements develop over time.
  • Fluency in Microsoft PowerPoint for building training materials for ted tech, for internal employees and wider external teams.
  • High level of written English and eye for detail in producing both internal and external copy.
  • Ability to assist with, or take ownership of, technology updates and automations.

What We Offer You



  • Defined KPIs and bonus structure.
  • Competitive basic salary.
  • Pension.
  • Gym Membership.
  • Broader benefits package.
  • 22 days holiday + bank holidays.
  • A business environment focused on your growth vision to match your ambitions.
  • A great work and play culture.