Contact Center Engineering Expert
1 day ago
**Job Description:** As a Contact Center Engineering Expert, you will be responsible for designing and implementing contact center solutions using Amazon Connect and other AWS services. You will work closely with our cross-functional team to identify and prioritize project requirements, develop test plans, and execute tests to ensure high-quality solutions.
About the Company:
Axiom Software Solutions Limited is a leading provider of software solutions for contact centers. We're dedicated to helping our clients deliver exceptional customer experiences through innovative technology and expert engineering services.
Key Responsibilities:
- Design and implement contact center solutions using Amazon Connect and other AWS services.
- Develop test plans and execute tests to ensure high-quality solutions.
- Collaborate with cross-functional teams to identify and prioritize project requirements.
- Maintain and improve existing contact center solutions.
Qualifications:
- A degree in Computer Science or a related field.
- At least 3 years of experience in contact center engineering or a related field.
- Proven skills in cloud computing and contact center technologies.
- Excellent problem-solving and analytical skills.
Preferred Qualifications:
- Experience with scripting languages (Python, JavaScript).
- Experience with performance and load testing of Managed services.
Estimated Salary: $180,000 - $250,000 per year.
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