Contact Center Engineering Expert

1 day ago


Glasgow, Glasgow City, United Kingdom Axiom Software Solutions Limited Full time

**Job Description:** As a Contact Center Engineering Expert, you will be responsible for designing and implementing contact center solutions using Amazon Connect and other AWS services. You will work closely with our cross-functional team to identify and prioritize project requirements, develop test plans, and execute tests to ensure high-quality solutions.

About the Company:

Axiom Software Solutions Limited is a leading provider of software solutions for contact centers. We're dedicated to helping our clients deliver exceptional customer experiences through innovative technology and expert engineering services.

Key Responsibilities:

  • Design and implement contact center solutions using Amazon Connect and other AWS services.
  • Develop test plans and execute tests to ensure high-quality solutions.
  • Collaborate with cross-functional teams to identify and prioritize project requirements.
  • Maintain and improve existing contact center solutions.

Qualifications:

  • A degree in Computer Science or a related field.
  • At least 3 years of experience in contact center engineering or a related field.
  • Proven skills in cloud computing and contact center technologies.
  • Excellent problem-solving and analytical skills.

Preferred Qualifications:

  • Experience with scripting languages (Python, JavaScript).
  • Experience with performance and load testing of Managed services.

Estimated Salary: $180,000 - $250,000 per year.



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