Technical Lead for Advanced AWS Implementations
5 days ago
Axiom Software Solutions Limited is a leading provider of innovative software solutions. We are seeking a highly skilled Senior Cloud Engineer to lead the design, development, and maintenance of robust contact center solutions using Amazon Connect.
About the Company:
Axiom Software Solutions Limited aims to deliver high-performance, scalable, and secure contact center environments that meet our clients' evolving needs.
Key Responsibilities:
- Provide technical guidance and mentorship to junior engineers in designing and implementing contact center solutions.
- Demonstrate deep knowledge of AWS services, including Lambda, DynamoDB, S3, SNS, Lex, Bedrock API Gateway, Pinpoint, etc., to architect and optimize cloud infrastructure for contact center workloads.
- Possess in-depth understanding of Amazon Connect features, including contact flows, routing, analytics, and integrations.
- Utilize AWS CDK or other infrastructure as code tools to automate and manage cloud resources efficiently.
- Identify and implement strategies to optimize contact center performance, scalability, and cost-effectiveness.
- Diagnose and resolve complex technical issues related to contact center infrastructure and applications.
- Develop and implement automation scripts to streamline operational tasks and improve efficiency.
- Ensure adherence to security best practices and compliance standards.
Qualifications:
- Proven experience as a Senior Cloud Engineer with a strong focus on contact center solutions.
- In-depth knowledge of AWS services and architecture.
- Hands-on experience with Amazon Connect and its integration with other AWS services.
- Proficiency in scripting languages (Python, Bash, etc.) for automation.
- Strong problem-solving and troubleshooting skills.
- Ability to lead and mentor junior engineers.
Estimated Salary: $150,000 - $220,000 per year
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