Senior Cloud Contact Center Architect

2 days ago

Glasgow, Glasgow City, United Kingdom Axiom Software Solutions Limited Full time

Senior Amazon Connect Architect Role

The Axiom Software Solutions Limited team is seeking a highly skilled Senior Amazon Connect Architect to lead the design and implementation of complex contact center solutions for our clients. As a key member of our team, you will be responsible for architecting, developing, and deploying robust contact center solutions leveraging Amazon Connect and a broad range of AWS services. You will collaborate closely with clients, stakeholders, and a team of AWS cloud engineers to deliver exceptional customer experiences. Key responsibilities include providing technical leadership, architecture design, AWS expertise, and stakeholder management.

Responsibilities:
• Technical Leadership: Provide technical guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions.
• Architecture Design: Develop and own the overall architecture of contact center solutions, ensuring optimal performance, scalability, and security.
• AWS Expertise: Leverage deep knowledge of AWS services to build integrated contact center solutions.
• Amazon Connect Mastery: Demonstrate in-depth expertise in Amazon Connect, including contact flows, agent desktops, routing, analytics, and integration capabilities.
• CDK Proficiency: Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.
• Stakeholder Management: Effectively communicate technical concepts to both technical and non-technical stakeholders, building strong relationships with clients and internal teams.
• Problem Solving: Identify and resolve complex technical challenges, providing innovative solutions and workarounds.
• Best Practices: Adhere to AWS best practices and security standards to ensure the reliability and compliance of solutions.
• Continuous Improvement: Stay up-to-date with the latest advancements in contact center technology and AWS services.
Qualifications:
• Proven experience as a Senior Amazon Connect Architect with a strong track record of successful contact center implementations.
• Deep understanding of AWS cloud services and architecture.
• Proficiency in AWS CDK for infrastructure as code.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to lead and mentor a team of engineers.
Preferred Qualifications:
• Certifications in AWS and Amazon Connect.
• Experience with contact center industry standards and regulations.
• Knowledge of scripting languages (Python, JavaScript).

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