Cloud Architect for Contact Center Solutions

4 days ago


Glasgow, Glasgow City, United Kingdom Axiom Software Solutions Limited Full time
Job Description

We are seeking a highly skilled Senior Cloud Engineer to lead the design, development, and maintenance of robust contact center solutions using Amazon Connect.

About Us:

Axiom Software Solutions Limited is a leading provider of innovative software solutions. We aim to deliver high-performance, scalable, and secure contact center environments that meet our clients' evolving needs.

Key Responsibilities:

  • Provide technical guidance and mentorship to junior engineers in designing and implementing contact center solutions.
  • Demonstrate deep knowledge of AWS services, including Lambda, DynamoDB, S3, SNS, Lex, Bedrock API Gateway, Pinpoint, etc., to architect and optimize cloud infrastructure for contact center workloads.
  • Possess in-depth understanding of Amazon Connect features, including contact flows, routing, analytics, and integrations.
  • Utilize AWS CDK or other infrastructure as code tools to automate and manage cloud resources efficiently.
  • Identify and implement strategies to optimize contact center performance, scalability, and cost-effectiveness.
  • Diagnose and resolve complex technical issues related to contact center infrastructure and applications.
  • Develop and implement automation scripts to streamline operational tasks and improve efficiency.
  • Ensure adherence to security best practices and compliance standards.

Qualifications:

  • Proven experience as a Senior Cloud Engineer with a strong focus on contact center solutions.
  • In-depth knowledge of AWS services and architecture.
  • Hands-on experience with Amazon Connect and its integration with other AWS services.
  • Proficiency in scripting languages (Python, Bash, etc.) for automation.
  • Strong problem-solving and troubleshooting skills.
  • Ability to lead and mentor junior engineers.

Estimated Salary: $120,000 - $180,000 per year



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