Tourism and Travel Operations Specialist

5 days ago


Edinburgh, Edinburgh, United Kingdom WebBeds Full time
Key Responsibilities

* Work closely with the Product Team to provide necessary tools for booking services and hotels for groups.
* Assume total responsibility of a booking at 40 days prior, undertaking 40-day checks and making adjustments as necessary.
* Create and issue final timed itinerary vouchers and invoices to clients by deadline.
* Achieve customer excellence by taking all necessary steps to ensure tour success from both agent and end-client perspectives.
* Ensure financial details of all bookings are accurate and up to date within the Tourplan platform.
* Visit clients abroad and within the UK as required.
* Organize and accompany clients/potential clients on FAM and inspection trips.
* Be a team player and support colleagues.
* Participate in emergency cover rota, operating outside office hours.



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