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Bar Supervisor

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Arena Racing Company Full time

Arena Racing Company is seeking a skilled Bar Supervisor to join their team at the Royal Windsor Racecourse.

About the Role:

The successful candidate will be responsible for providing exceptional customer service, leading by example, and developing strong working relationships with guests and staff.

  • Assist the team in the running of the restaurant and/or hospitality and bar areas.
  • Provide excellent customer service and serve all customers in an efficient, professional, and courteous manner.
  • Lead by example in all aspects of the business and develop strong working relationships with guests and staff.
  • Ability and drive to constantly improve the customer experience and demonstrate a positive 'can do' attitude.
  • Advise guests and your team on all products available within the venue and assist with training and developing staff to high standards expected.
  • Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
  • Ensure all tills are closed down in accordance with company procedures and ensure that all temperature records are accurately kept along with other appropriate paperwork.
  • Adhere to and follow all licensing policies and procedures and handle cash, stock, and equipment in a secure manner.
  • Act as an information point for customers and record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.

About You:

  • Experience in a high-end food and drinks business or restaurant sector is essential.
  • A high standard of written and spoken English is essential, as you will have to converse with a wide variety of customers and colleagues at all levels.
  • Knowledgeable in licensing, food hygiene, and health & safety theory and implementation is required.
  • Experience in cash handling and billing procedures is necessary.
  • A Personal Licence Holder is preferred but not essential.
  • Customer focused at all times and good planning and organisational skills are required.
  • Ability to maximise sales opportunities and recommend improvements is essential.
  • Ability to drive operational standards, championing attention to detail and exceed customer expectations is required.
  • Proficient in IT and able to work with honesty and integrity.

What We Offer:

Arena Racing Company is an equal opportunities employer and welcomes people from all backgrounds, ethnicities, cultures, and experiences. We believe that a diverse, equitable, and inclusive workplace makes us a more relevant, more competitive, and more resilient company.