Retail Supervisor

2 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Arena Racing Company Full time

Job Title: Retail Supervisor - Food and Beverage

About the Role:

We are seeking a motivated and driven Retail Food Supervisor to join our team at the Royal Windsor Racecourse. As a key member of our team, you will be responsible for assisting in the running of the restaurant and/or hospitality and bar areas.

Key Responsibilities:

  • Provide exceptional customer service and lead by example in all aspects of the business.
  • Develop strong working relationships with guests and staff, and assist with training and developing staff to high standards.
  • Converse with a wide variety of customers and colleagues at all levels, requiring a high standard of written and spoken English.
  • Be knowledgeable in licensing, food hygiene, and health & safety theory and implementation, and have experience in cash handling and billing procedures.
  • Maximise sales opportunities and recommend improvements, and drive operational standards to exceed customer expectations.

Requirements:

  • Experience in a high-end food and drinks business or restaurant sector is essential.
  • A Personal License Holder is preferred but not essential.
  • Good planning and organisational skills, and proficiency in IT.

About Us:

Arena Racing Company is an equal opportunities employer and welcomes people from all backgrounds, ethnicities, cultures, and experiences. We believe that a diverse, equitable, and inclusive workplace makes us a more relevant, more competitive, and more resilient company.


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