Bar Supervisor for Hospitality and Restaurant Operations
3 weeks ago
Role Overview:
The Arena Racing Company is seeking a skilled Bar Supervisor to join their team on a casual basis for race days and small site hire functions and events.
Key Responsibilities:
- Assist the team in the running of the restaurant and/or hospitality and bar areas.
- Provide excellent customer service and serve all customers in an efficient, professional, and courteous manner at all times.
- Lead by example in all aspects of the business and develop strong working relationships with guests and staff.
- Ability and drive to constantly improve the customer experience and demonstrate a positive 'can do' attitude.
- Advise guests and your team on all products available within the venue and assist with training and developing staff to high standards expected.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
- Adhere to and follow all licensing policies and procedures, handle cash, stock, and equipment in a secure manner, and act as an information point for customers.
Requirements:
- Experience in a high-end food and drinks business or restaurant sector is essential.
- A high standard of written and spoken English is required, as you will converse with a wide variety of customers and colleagues at all levels.
- Knowledgeable in licensing, food hygiene, and health & safety theory and implementation, with experience in cash handling and billing procedures.
- A Personal Licence Holder is preferred but not essential.
- Customer focused at all times, with good planning and organisational skills, and the ability to maximise sales opportunities and recommend improvements.
- Proficient in IT and able to work with honesty and integrity.
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