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Parts and Service Advisor
2 months ago
We are seeking a skilled and customer-focused individual to join our team as a Parts and Service Advisor. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, identifying service parts requirements, and assisting in preparing depot actions to meet customer needs.
Key Responsibilities:
- Provide professional and helpful service to customers, promoting the profitable sale of workshop services and products.
- Identify service parts requirements and assist in preparing depot actions to meet customer needs.
- Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
- Carry out the service department's invoicing and administration systems efficiently.
- Greet customers in a courteous manner, interpret their requirements, and complete necessary paperwork to enable work to be undertaken.
- Effectively monitor Work In Progress (WIP) reports to clear workshop instructions as soon as possible.
- Liaise with the workshop foreman to maximize workshop loading and ensure efficiency and profitability.
- Inform customers of completion times and payment methods.
- Contact customers to inform them of any additional work required and issue accurate quotations to gain necessary authority to complete the work.
- Courteously and efficiently handle and process customer complaints.
- Assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing, and repairs.
- Effectively plan activity levels to include regular account maintenance visits and target account visits.
- Promote Volvo Trucks in terms of its products, services, and value at all times.
Requirements:
- Familiarization of booking times.
- Familiarization of vehicle parts.
- Ability to keep up to date with product development by reading relevant information and technical notes issued.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems.
Benefits:
- 25 days holiday rising with service.
- Contributory Pension scheme matched up to 5%.
- Health cash plan.
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan, plus many more.
- Cycle to work scheme.
- Employee discounts on Renault & Volvo Cars.
