Customer Service Advocate
2 days ago
Maersk, a leading provider in the Shipping industry, is seeking an experienced Customer Service Advocate to join their team in Felixstowe. This role offers a competitive salary of £35,000 per annum and excellent benefits, including a pension scheme and health insurance.
This position involves delivering exceptional customer service, ensuring timely processing of documents, and continually improving service quality. The successful candidate will have strong communication skills, analytical abilities, and experience with Microsoft applications, specifically Word, Excel, and Outlook.
The ideal candidate will be passionate about customer satisfaction and service excellence, with previous experience in Logistics being a plus. They must be able to work efficiently in a fast-paced environment, meet tight deadlines, and develop new working practices.
Able to use rigorous logic and analytical skills to solve complex problems effectively, the Customer Service Advocate will also possess good telephone manner, a strong customer service mindset, and outstanding attention to detail.
In this role, you will be part of a talented and diverse team where your voice and ideas will be heard, and you can make a real difference. Maersk values employees and focuses on continuous improvement and personal development, offering opportunities for growth and success.
We do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long-term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law.
For more information on our inclusive environment, please visit the diversity page on our career's website.
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