Customer Service Representative

4 weeks ago

Felixstowe, Suffolk, United Kingdom Stobart Full time
Customer Service Coordinator Job Description

We are seeking a highly skilled Customer Service Coordinator to join our team at Stobart. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Provide exceptional customer service to all customers, ensuring a friendly and polite manner at all times.
  • Ensure every customer is acknowledged and greeted in a polite and friendly manner.
  • Ensure that service given to customers is efficient and accurate at all times.
  • Assist customers with their enquiries to the satisfaction of the Company.
  • Deal promptly and effectively with customer complaints, ensuring that all such matters are resolved to the satisfaction of the customer.
  • Report serious/unresolved customer complaints to line management.
  • Update customer systems to ensure accuracy and efficiency.
  • Produce reports (KPI and other) for the customer and ESL using Microsoft Excel.
  • Take in new jobs, updates, and amendments, and ensure that all information is entered into Truckcom correctly.
  • Collate daily and weekly restitution trackers for Merchant and Line haul containers.
  • Provide cover for members of the Customer Service team who are on holiday or sick.
  • Action all QA's and demurrages received from Traffic.
Requirements:
  • Previous experience in a similar role would be advantageous.
  • Attention to detail and high level of accuracy required.
  • Ability to work in a high-pressure and fast-paced environment.
  • Proficient in computer literacy, including Microsoft Excel, PowerPoint, and Outlook.
  • Excellent communication skills to deliver accurate information.
  • Ability to work individually and as part of a team.
Benefits:
  • Annual Leave – 20 days plus 8 days Bank Holiday.
  • Pension scheme – we want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 5% employee and 3% employer.
  • Life Assurance - x 2 your annual salary.
  • Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition, and long service awards.
  • Everyday discounts - via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.

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