Customer Service Coordinator

3 weeks ago

Felixstowe, Suffolk, United Kingdom Stobart Full time
Job Title: Customer Service Coordinator

We are seeking a highly skilled Customer Service Coordinator to join our team at Stobart, a leading ambient transport and logistics business. The successful candidate will be responsible for providing exceptional customer service to all customers, ensuring that every interaction is friendly, polite, and efficient.

Key Responsibilities:

  • Ensure customers are treated with a high level of service and respect.
  • Provide accurate and timely information to customers.
  • Assist customers with their enquiries and resolve any issues promptly.
  • Collaborate with the Customer Service team to ensure seamless communication and service delivery.
  • Monitor and report on customer satisfaction and feedback.
  • Develop and maintain strong relationships with customers to drive business growth.

Requirements:

  • Previous experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficient in computer literacy, including Microsoft Excel and Outlook.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

At Stobart, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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