Customer Service Coordinator

4 weeks ago


Felixstowe, Suffolk, United Kingdom Stobart Full time
Job Title: Customer Service Coordinator

Job Summary:

We are seeking a highly skilled Customer Service Coordinator to join our team at Stobart. The successful candidate will be responsible for providing exceptional customer service to all customers, ensuring that every interaction is friendly, polite, and efficient.

Key Responsibilities:

* Ensure customers are treated in a friendly and polite manner at all times.
* Acknowledge and greet customers in a polite and friendly manner.
* Provide efficient and accurate service to customers.
* Assist customers with their enquiries to the satisfaction of the Company.
* Deal promptly and effectively with customer complaints, ensuring that all such matters are resolved to the satisfaction of the customer.
* Report serious/unresolved customer complaints to line management.
* Use multiple customer systems to ensure they are mirrored against Truckcom system.
* Enter/Update EDI updates or Manual customer orders in the system.
* Produce reports (KPI and other) for the customer and ESL utilising Microsoft Excel.
* Take in any new jobs, updates, and amendments.
* Run a report from Truckcom and complete a call-over to ensure all information has been entered into Truckcom correctly.
* Collate daily & weekly restitution trackers for Merchant & Line haul containers.
* Provide cover for members of the Customer Service team who are on holiday/sick.
* Action all QA's and demurrages received from Traffic.
* Keep the Shipping system up to date with information on the day's jobs.

Requirements:

* Previous experience in a similar role would be advantageous.
* Attention to detail and high level of accuracy required.
* Ability to work in a high-pressure and fast-paced environment.
* Proficient in computer literacy including Microsoft Excel, PowerPoint, and Outlook.
* Excellent communication skills in order to deliver accurate information.
* Ability to work individually and as a part of a team.

Benefits:

* Annual Leave – 20 days plus 8 days Bank Holiday.
* Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer.
* Life Assurance - x 2 your annual salary.
* Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
* Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
* Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings.

About Us:

Stobart is a leading logistics company that is committed to employee development and recognising success for hard-working performers. We offer a wide range of benefits to our employees, including annual leave, pension scheme, life assurance, wellness, eye care vouchers, reward and recognition, and everyday discounts.

How to Apply:

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam.

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