Customer Service Expert

4 weeks ago


Felixstowe, Suffolk, United Kingdom Maersk Full time

Are you passionate about delivering exceptional customer experiences?

We are seeking a skilled Customer Service Expert to join our Maersk team in Felixstowe.

As a key member of our Customer Service team, you will be responsible for delivering a world-class level of service to our clients, professionally and efficiently at all times.

You will work closely with internal and external stakeholders to continuously innovate and improve our service offerings, ensuring that all documents are processed accurately and on time.

Key responsibilities include:

  • Delivering a 1st-class level of customer service to our clients
  • Liaising with other key parties, including third-party suppliers and Maersk offices around the world
  • Continuously innovating and improving our service offerings
  • Ensuring accurate and timely processing of documents
  • Producing internal and external reports and statistics as required
  • Monitoring the performance of third-party suppliers
  • Supporting clients in problem-solving and identifying areas for improvement

We are looking for a candidate with a passion for customer satisfaction and service excellence, previous experience in logistics, and strong analytical skills.

Maersk is an equal opportunities employer and welcomes applications from all qualified candidates. We actively work to address systemic bias and support representation.



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