Customer Service Excellence Specialist

6 days ago


Felixstowe, Suffolk, United Kingdom Maersk Full time

Are you passionate about delivering exceptional customer experiences?

We are seeking a talented Customer Experience Consultant to join our Maersk team in Felixstowe. As a key member of our customer service team, you will play a vital role in ensuring that our clients receive world-class service.

The ideal candidate will have a proactive approach, a positive can-do mindset, and excellent communication skills. They will be able to work effectively in a fast-paced environment, managing multiple tasks and prioritizing deadlines.

This is an exciting opportunity to join a successful and ambitious team where your voice and ideas will be heard. You will have the scope to learn and develop new skills in a supportive and open atmosphere.

As a global company with over 100 years' experience in shipping, Maersk offers an excellent benefits package, including a competitive salary range £35,000 - £40,000 per annum, depending on experience, plus health insurance and other perks.

Key responsibilities include:

  • Delivering a first-class level of customer service
  • Liaising with internal and external stakeholders
  • Innovating ways to improve customer service and business efficiency
  • Processing documents accurately and efficiently
  • Producing reports and statistics as required

We are looking for individuals who are passionate about customer satisfaction and service excellence. If you have previous experience in logistics, analytical skills, and a strong work ethic, we encourage you to apply.



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