Luxury Concierge Experience Director

3 weeks ago


London, Greater London, United Kingdom Cobalt Recruitment Full time

At Cobalt Recruitment, we are seeking a Luxury Concierge Experience Director to join our team and lead a high-performing concierge team at one of London's most prestigious residential squares.

About the Role
  • This is an exceptional opportunity to develop and lead a customer-focused team, delivering exceptional services to high-profile clients.
  • The successful candidate will have a proven background in managing a concierge or customer-facing team, ideally in a high-end residential or hospitality setting.
Responsibilities
  • Oversee the concierge team, ensuring they deliver top-tier service while providing mentorship and development.
  • Manage the weekly rota, ensuring coverage and quick resolution of any issues.
  • Provide clear, proactive communication to residents about any service disruptions, ensuring transparency and trust.
  • Gather customer feedback and share valuable insights to enhance the overall service experience.
  • Design and implement customer service training for the concierge team to continuously raise service standards.

Estimated Salary: £50,000 depending on experience.



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