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Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeBreakdown Claims Handler RoleWe are seeking a skilled Breakdown Claims Handler to join our team at Jigsaw's head office in Harrogate town centre. As a Breakdown Claims Handler, you will be responsible for handling inbound calls from customers who wish to make a claim on their policy. You will work with customers in various situations, from vehicles that...
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Breakdown Claims Handler
2 months ago
The Role:We are seeking a skilled Breakdown Claims Handler to join our team at Jigsaw, a fast-growing and modern business that invests in the development and wellbeing of all colleagues. As a Breakdown Claims Handler, you will be responsible for answering inbound calls from customers wishing to make a claim on their policy.
Key Responsibilities:
- You will be the primary point of contact for customers experiencing breakdowns or motor incidents, providing verbal support and advice to resolve their claims efficiently.
- You will work closely with your team to ensure seamless communication and collaboration, delivering a market-leading standard of customer care.
- You will be responsible for handling a variety of situations, from vehicles that won't start at a home address to roadside breakdowns or road traffic accidents.
Requirements:
- Strong verbal and written communication skills to effectively communicate with customers and colleagues.
- Able to work in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously.
- Flexibility to work Friday evenings until 10pm at the earliest and Saturday or Sunday evening, with other hours flexible to meet department needs.
About Jigsaw:
Jigsaw is a dynamic and energetic company that values its employees' growth and development. We offer a supportive work environment, opportunities for professional growth, and a commitment to the wellbeing of all colleagues.
