Training Sales Advisor
4 weeks ago
Nationwide Platforms is a leading provider of working at height training, offering a range of courses to customers worldwide.
We are seeking an experienced Telesales/Account Manager to join our team in Birchwood.
As a Telesales/Account Manager, you will be responsible for taking inbound calls from customers enquiring about our training services and making outbound calls to potential customers to offer our training courses and services.
Key responsibilities include:
- Managing all inbound and outbound training enquiries by phone and email
- Introducing and offering our full range of courses, services, and cross-selling products on each call
- Building effective relationships with customers and identifying opportunities
- Completing outbound call campaigns to new, existing, and dormant customers to drive revenue
- Managing profitable growth targets for a portfolio of customers in line with budget requirements and the strategic plan
- Building strong relationships with colleagues in other departments to actively promote external training
- Being a contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business
- Ensuring customer service and customer expectations are exceeded for both internal and external customers and demonstrating professional resolution of customer-related problems or service issues
- Managing all customers within an agreed sales area/portfolio(s)
- Ensuring sales targets are met in accordance with Key Performance Indicators
- Achieving year-on-year revenue growth against budget
- Redeveloping dormant accounts to agreed percentage
- Dealing with all customer queries quickly, efficiently, and cost-effectively
The ideal candidate will have:
- Experience of outbound business-to-business account management or telesales or telemarketing
- Strong communication skills; both verbal and written
- Ability to work closely with colleagues at all levels
- Experience in health and safety training would be useful but not essential
- Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms
- Ability to be self-organised and attention to detail
- Must be able to demonstrate highly effective negotiation skills
- Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers
Nationwide Platforms is part of the Loxam Group, the UK's largest powered access specialist with a fleet of 10,500 machines operating from a network of 26 depots.
With a workforce of more than 900 employees and 25 years' experience in working at height, it has unprecedented knowledge on the widest range of access platforms as well as expertise on specific product, site, and working at height challenges.
Its dedicated research and development division, BlueSky Solutions, is also committed to identifying and solving key issues and challenges faced by the industry as well as developing a range of solutions to improve productivity, increase safety, and reduce cost for customers.
The company also ensures the industry is properly trained in the safe use of powered access and in 2016 it retained its position as the world's largest IPAF provider for the sixth consecutive year after training more than 15,000 delegates.
In addition, it trained a further 1,500 delegates on a range of PASMA, IOSH, and other Health and Safety courses, making it one of the world's largest providers of working at height training.
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