Customer Service and Sales Team Lead

7 days ago


Winchester, Hampshire, United Kingdom Eurocell Group PLC Full time
Role Overview

We are seeking a Assistant Retail Sales Lead to join our team at the Eurocell Group PLC. As a key member of our retail sales team, you will be responsible for delivering operational excellence and high branch standards.

Estimated Salary: £52,400 per annum.

About the Role

The ideal candidate will possess passion and energy to deliver exceptional customer service and achieve business targets. You will have a hands-on approach, confident and happy to serve customers and proactively engage with potential future customers. Your ability to drive sales and maximise margins while ensuring customers always walk away happy will be essential in this role.

Key Responsibilities:
  • Supporting Branch Managers in delivering operational excellence and high branch standards.
  • Leading by example and ensuring the maintenance of warehouse management standards.
  • Providing exceptional customer service and support to new and existing customers.
  • Ensuring excellence in customer service, operational standards, and branch sales targets are achieved.
  • Assisting with the delivery of branch operations and providing support and leadership assistance to Branch colleagues as required.

Requirements:
  • Possessing passion and energy to deliver exceptional customer service and achieve business targets.
  • Having a hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers.
  • Able to drive sales and maximise margins while ensuring customers always walk away happy.
  • Good organisational skills with ability to prioritise and use own initiative.
  • Confident IT user with experience of MS Office and industry-standard software (e.g., SAP).
  • Hold a full and valid driving license, with a FLT licence being a distinct advantage.

Benefits:
  • Competitive basic salary: £30,000 per year.
  • Excellent monthly bonus scheme: up to £34,800 per year.
  • 25 days holiday, plus statutory holidays - normally 33 days in total each year.
  • Free Healthcare plan for all employees.
  • Enhanced Maternity and Paternity benefit.
  • Free Life Assurance Plan of 3x your Annual Salary.
  • Christmas shutdown.
  • Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success.
  • Company Pension Plan.
  • Employee discount on Eurocell products.
  • Discounts across many well-known online and high street retailers.
  • Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice.
  • Colleague Referral Programme; we pay you for successfully referring people to join our team.


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