Service Team Lead

3 days ago


Winchester, Hampshire, United Kingdom The Cart and Horses Full time

About Us

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Crafted Pubs is a collection of premium pubs offering a unique blend of individuality, warmth, and charm. Our rapid expansion presents opportunities for talented individuals to join our team.

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Role Overview

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This is a leadership position within our pub teams, requiring exceptional people skills, attention to detail, and a commitment to delivering outstanding customer experiences.

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Responsibilities:

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  • Support the management team during service, ensuring seamless operations and addressing any issues that arise.\
  • Develop and implement strategies to improve team performance and efficiency.\
  • Maintain high standards across all aspects of the business, including food quality, beverage expertise, and customer satisfaction.
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Requirements

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We're seeking individuals with strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. Relevant experience in the hospitality industry is a plus.

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Benefits

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We offer a comprehensive benefits package, including a competitive salary, tronc payments, pension contributions, and a range of perks designed to enhance your work-life balance.

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Our Perks:

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  • A 33% discount on all Crafted Pubs brands for you and 15% for your loved ones.\
  • Exclusive access to our employee assistance program, providing mental health, well-being, financial, and legal support.\
  • A range of retail discounts, including up to 30% off at Superdrug and exclusive deals with mobile providers.


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