Sales and Customer Experience Lead

3 days ago


Winchester, Hampshire, United Kingdom Gurkha Cleaning Ltd. Full time
Company Overview
Gurkha Cleaning Ltd is a professional cleaning services provider known for delivering exceptional solutions to both residential and commercial clients. We pride ourselves on our commitment to quality, reliability, and customer satisfaction.

Job Title: Sales and Customer Experience Lead

Job Summary:
We are seeking a motivated and organised individual to join our team as a Sales and Customer Experience Lead. This role will require you to lead our customer service operations while also supporting our sales activities.

Key Responsibilities:
- Oversee and manage the customer service team
- Handle customer inquiries, complaints, and feedback
- Develop and implement customer service policies and procedures
- Train, mentor, and support customer service staff
- Coordinate with other departments to resolve customer issues

Requirements:
- Proven experience in customer service management and sales administration
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Competitive salary: £29,000 per annum

About the Company:
Gurkha Cleaning Ltd offers a comprehensive training program and career advancement opportunities. We strive to provide a positive and productive work environment. If you have the skills to excel in a sales administrative role, we would like to hear from you.

Estimated Salary: £29,000 per annum.

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