Customer Service Operations Manager

16 hours ago


Winchester, Hampshire, United Kingdom Gurkha Cleaning Ltd. Full time
About Us
Gurkha Cleaning Ltd is a dedicated cleaning services provider, committed to quality, reliability, and customer satisfaction. We deliver exceptional solutions to residential and commercial clients.

Job Description:
As our new Customer Service Operations Manager, you will oversee the customer service team, ensuring exceptional service delivery. You will handle customer inquiries, complaints, and feedback promptly and professionally. You will develop and implement customer service policies and procedures to enhance the customer experience.

Responsibilities:
- Oversee and manage the customer service team
- Handle customer inquiries, complaints, and feedback
- Develop and implement customer service policies and procedures
- Train, mentor, and support customer service staff
- Monitor and report on customer service performance metrics

Requirements:
- Proven experience in customer service management and sales administration
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Competitive salary: £29,000 per annum

About the Role:
This role requires a motivated and organised individual who can lead our customer service operations while supporting our sales activities. If you have the skills to excel in a sales administrative role, we would like to hear from you.

Estimated Salary: £29,000 per annum.

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