IT Change Management Specialist

4 days ago


Leeds, Leeds, United Kingdom Jet2 Full time

Job Title: IT Change Analyst Apprentice

Lead a Dynamic Team

At Jet2, we strive to deliver an exceptional customer experience through our 'Customer First' ethos. As our new IT Change Analyst Apprentice, you will be an integral part of our team, working to understand and implement the IT Change Management practices for any change request that will go into the live environment.

Key Responsibilities
  • Support the Change Analyst in requesting and gaining approval for change requests.
  • Coordinate and ensure appropriate communication updates are recorded in the Change Management Tool (ServiceNow).
  • Act as a point of contact for all change requests, providing guidance on progressing changes as and when required.
  • Evaluate the change process to ensure it is not delayed.
Requirements
  • GCSE Maths & English (or equivalent) at grade A-C (9-4).
  • Ability to communicate with stakeholders at all levels of the business.
  • Great organisational skills with the ability to manage multiple tasks and prioritise these accordingly.

At Jet2, we believe in giving our colleagues the opportunity to grow and develop their skills. If successful, you'll be enrolled on the Level 4 Improvement Practitioner Apprenticeship, which will typically run between 14-18 months.

Benefits include hybrid working, many retail discounts, and annual pay reviews.



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