Arabic Speaking Guest Service Professional

7 days ago


Inverness, Highland, United Kingdom Hilton Worldwide, Inc. Full time

Job Title: Arabic Speaking Guest Service Professional

About the Role:

We are seeking a highly skilled Guest Service Agent to join our team at Hilton Garden Inn Santa Marta. The successful candidate will be responsible for providing exceptional service to our guests, handling reception services, and contributing to an overall excellent guest experience.

Key Responsibilities:
  • Deliver prompt and efficient resolutions to guest queries
  • Ensure seamless check-in/out processes, audits, and maintain accurate records
  • Foster a positive working relationship with the Front Office Chief and other departments
  • Demonstrate a high level of customer service skills at all times
  • Pursue ongoing training and development opportunities to enhance skills and knowledge
  • Maximize room occupancy by utilizing up-selling techniques and promoting hotel services
  • Maintain accurate cash handling procedures in accordance with hotel credit policies
  • Comply with hotel security, fire regulations, and health and safety legislation

Estimated Salary: $45,000 - $60,000 per annum.


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