Hotel Guest Experience Lead

4 days ago


Inverness, Highland, United Kingdom Cairn Group Full time
About the Job

We are looking for an experienced Hotel Guest Experience Lead to join our team at the Cairn Group. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional guest experiences and exceeding customer expectations.

The ideal candidate will have previous experience in a hotel environment, with excellent communication skills and a strong command of the English language. They will also be able to provide leadership and guidance to other team members to ensure consistently high levels of customer service.

Responsibilities:

  • Lead by example, demonstrating excellent customer service skills and promoting a positive attitude amongst colleagues.
  • Ensure that all guests receive a warm welcome and a seamless check-in experience.
  • Manage the day-to-day operations of the front desk, including handling cash/credit transactions and cash reconciliation.

What We Offer:

  • A competitive salary of approximately £25,000-£30,000 per annum, depending on experience.
  • Access to our comprehensive training programme, helping you to develop new skills and progress in your career.
  • A generous benefits package, including discounts on food, beverage, and spa services.
  • Ongoing support and development opportunities within the company.

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