Hotel Guest Experience Lead
4 days ago
We are looking for an experienced Hotel Guest Experience Lead to join our team at the Cairn Group. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional guest experiences and exceeding customer expectations.
The ideal candidate will have previous experience in a hotel environment, with excellent communication skills and a strong command of the English language. They will also be able to provide leadership and guidance to other team members to ensure consistently high levels of customer service.
Responsibilities:
- Lead by example, demonstrating excellent customer service skills and promoting a positive attitude amongst colleagues.
- Ensure that all guests receive a warm welcome and a seamless check-in experience.
- Manage the day-to-day operations of the front desk, including handling cash/credit transactions and cash reconciliation.
What We Offer:
- A competitive salary of approximately £25,000-£30,000 per annum, depending on experience.
- Access to our comprehensive training programme, helping you to develop new skills and progress in your career.
- A generous benefits package, including discounts on food, beverage, and spa services.
- Ongoing support and development opportunities within the company.
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