Guest Experience Specialist

7 days ago


Inverness, Highland, United Kingdom Hilton Worldwide, Inc. Full time
Customer Service Representative Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our Front Office Team as a Guest Service Agent. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our hotel is memorable and enjoyable.

  • Respond to guest inquiries and resolve issues promptly and professionally.
  • Process guest requests and provide personalized recommendations.
  • Maintain accurate records and reports, including guest feedback and incident reports.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Stay up-to-date with hotel information, including room rates, packages, and promotions.

Requirements:

  • Previous experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain a positive attitude.
  • Basic computer skills and knowledge of hotel software.
  • Willingness to learn and adapt to new situations.

Benefits:

  • Ongoing training and development opportunities.
  • Competitive salary and benefits package.
  • Opportunities for career advancement within the company.

Location: [Location]

Salary: $55,000 - $65,000 per annum



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