Guest Experience Specialist
7 days ago
We are seeking a highly motivated and customer-focused individual to join our Front Office Team as a Guest Service Agent. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our hotel is memorable and enjoyable.
- Respond to guest inquiries and resolve issues promptly and professionally.
- Process guest requests and provide personalized recommendations.
- Maintain accurate records and reports, including guest feedback and incident reports.
- Collaborate with colleagues to achieve team goals and objectives.
- Stay up-to-date with hotel information, including room rates, packages, and promotions.
Requirements:
- Previous experience in customer-facing roles.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and maintain a positive attitude.
- Basic computer skills and knowledge of hotel software.
- Willingness to learn and adapt to new situations.
Benefits:
- Ongoing training and development opportunities.
- Competitive salary and benefits package.
- Opportunities for career advancement within the company.
Location: [Location]
Salary: $55,000 - $65,000 per annum
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