Customer Experience Ambassador

1 day ago


Inverness, Highland, United Kingdom Hilton Worldwide, Inc. Full time

Hilton is seeking a Customer Experience Ambassador to provide exceptional service to guests and contribute to a positive work environment.

Job Description
  • Provide reception services for guests, ensuring a seamless check-in and check-out experience.
  • Achieve positive outcomes from guest queries in a timely and efficient manner.
  • Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required.

The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask while maintaining a high level of customer service.

As a Customer Experience Ambassador, you will serve on the Front Office Team, providing services for guests and completing audits as required. This role requires a high level of attention to detail, proficiency in IT systems, and a commitment to delivering exceptional guest experiences.

We estimate the salary for this position to be around $40,000 - $55,000 per year, depending on location and experience.



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