Customer Service Ambassador

2 days ago


Inverness, Highland, United Kingdom whitbread Full time

We are seeking a Customer Service Ambassador to join our team at Premier Inn in Inverness West. As the friendly face of our hotel, you will use your passion for customer service to provide an exceptional experience for our guests.

With a focus on delivering outstanding service and creating a warm welcome, you will be part of the UK's leading hospitality business, Whitbread. Our inclusive culture values diversity and welcomes applicants from all backgrounds.

The role includes working 30 hours per week across 5 days, with a mix of morning, afternoon, and evening shifts. You will have the opportunity to develop your skills and career with us, as we offer training and support to help you succeed.

As a Customer Service Ambassador, you will be responsible for providing exceptional service to our guests, including making cocktails, serving meals, and collaborating with the housekeeping team to ensure rooms are perfect. We are committed to being an inclusive organisation that values diversity and welcomes your application.

Our benefits package includes up to 60% off Premier Inn rooms, 25% off meals in all Whitbread Restaurants, company pension, save as you earn scheme, discounts on shops, utility bills, travel, cinema trips, supermarkets, and more. We also offer a complimentary Premier Inn breakfast for 2 when you join us.

In this role, you will work in a fast-paced environment where no two days are the same. You will have the opportunity to learn new skills and take on new challenges, with opportunities for career progression within our business.

We believe everyone is unique and should feel valued and respected. We strongly encourage under-represented groups to apply and will support workplace adjustments, part-time and flexible working where possible.

This is an excellent opportunity to join a dynamic team and contribute to delivering exceptional customer service in a rewarding and challenging environment.



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