Customer Service Representative

4 weeks ago


Inverness, Highland, United Kingdom Tesco Full time

About the role

As a key member of our in-store team, you will play a vital role in delivering exceptional customer service and driving sales. You will be responsible for creating a welcoming environment for our customers, ensuring they receive a great shopping experience every time they visit our store.

Key responsibilities

  • Delivering a great shopping experience for customers, following all opening and closing routines and ensuring all facilities are in good working order.
  • Creating an impression for customers that you can be proud of, role modeling great standards of dress and being ready to serve customers.
  • Following the service culture in your department, role modeling helpful and friendly service behaviors and demonstrating enthusiasm to do what's right for customers.
  • Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines, demonstrating due diligence on your department.
  • Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.

What we're looking for

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The drive and motivation to work in a sales and service environment.
  • Able to adapt to working in a fast-paced ever-changing environment.
  • A passion for human connection.
  • The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
  • To be at work on time, well presented and ready to be a brand ambassador.

What's in it for you

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.


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