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Customer Service Representative
1 month ago
About the Role:
We are seeking a highly skilled and experienced Customer Support Officer to join our team at CRA GROUP LIMITED. As a key member of our Customer Support Team, you will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service and resolve complaints in a timely and professional manner.
- Analyse and understand customer information and manage own caseload.
- Work at pace to identify trends, lessons learned from complaints and service improvements.
- Collaborate with internal stakeholders to ensure effective communication and resolution of customer issues.
- Develop and maintain knowledge of building regulations, property management, and risk management.
Requirements:
- Excellent communication and interpersonal skills.
- Proven experience in customer service, property management, or a related field.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Knowledge of building regulations, property management, and risk management.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
